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Mobile FAQ – Email our support team for technical help.
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Mobile Broadband FAQs
Support and advice for better broadband.
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How do I get technical help?

If you email us at community@samknows.com, we will be happy to help.

How do I sign up for the project?

If you’d like to be part of this project all you need to do is visit Google Play or the App store. Once you’ve followed the installation instructions you will be ready to test your mobile broadband.

What type of phone do I need to sign up?

You will either need an Android phone (running Android 2.2 or later) or an iPhone (running iOS 7 or later).  We are currently working on versions that will be supported on Blackberry phone devices and Windows devices for a later release.

Is the app free?

The app is free to download.  The source code is also freely available under an open source license here.

Do I have to do the testing for a certain amount of time?

You can have the application on your phone for as long or as short a time as you would like although the longer you can keep the tests running the more useful the data will be!

What tests does the app run?

The app allows you to run real time tests for upload and download speed, latency and packet loss.

Will the app collect any of my personal information?

The information we collect about your broadband performance is anonymous.  No unique or persistent identifier is associated with any data we collect from you.

We collect five kinds of information to measure the performance of your mobile:

  1. Location
  2. Time of data collection
  3. Handset type and operating system version
  4. Cellular performance and characteristics
  5. Broadband performance

This data is stored on your phone in the Application’s sandbox (a protected private area for the Application) for you to review, and periodically uploaded to our servers.

For more information about data and privacy, please visit our Mobile Privacy Policy.  For more information about the source code, please click here.

How much data will the app use?

Android App

The app will execute the suite of scheduled tests (download, upload, latency and packet loss) up to 3 times per day. Each execution of these tests can consume up to 40MB of data with the fastest mobile technologies. Rest assured the app is configured by default not to use more than 100MB per month, and you can adjust this data cap up or down to suit your individual data plan.

iPhone App

The app will only run tests when requested by you.  Each suite of tests can consume up to 40MB of data with the fastest mobile technologies.  Rest assured the app is configured by default not to use more than 100MB per month, and you can adjust this data cap up or down to suit your individual data plan.

What is download speed?

This is the rate of transfer when receiving data from a remote network location (for example, a server) to the local device.

What is upload speed?

This is the rate of transfer when transmitting data from the local device to a remote network location.

What is Latency?

Latency is a measure of the time it takes for a packet of information to reach its destination and then return to the original device.

What is Packet Loss?

Data is transferred in small data packages that are called ‘packets’. Packet loss occurs when one or more packets of data travelling across a network fail to reach their destination.

How do I install the app on my iPhone?

Installing the app couldn’t be easier!  You can either click on this link or alternatively search for FCC Speed Test’ in the App Store. 

·      Select the App you want to install.

·      If requested, type in your Apple ID and password.

·      Open the application!

After reading and accepting the terms and conditions you will be ready to start testing!

How do I install the app on my Android?

GooglePlayInstalling the app couldn’t be easier.  You can either click on this link or alternatively search for ‘FCC Speed Test’ in the Google Play store.

  • Select the app that you want to install.
  • To install the app on your device, touch ‘Install’.
  • Tap ‘Accept’ to accept the app’s permissions and start your download.

Open the app once the installation is complete.  After reading and accepting the terms and conditions you will be ready to start testing!

Mobile versus Wi-Fi Results

The application has a toggle button on the Average Results page which allows users to switch between Mobile results, Wi-Fi results or allows them to see all their results.  The diagram below shows the toggle and how it will appear on screen once selected.

toggle2

If you have any questions on this or you’d like more information then please click on the ‘User Support’ button to the left of this page.

How does the app choose my Closest Target?

When starting a measurement cycle, the Smartphone App runs a brief latency test to all measurement servers hosted by SamKnows. This process allows us to determine the nearest measurement server (in terms of latency) to you.  We do not look at the closet server in terms of geographical location as this may not be the best server to test against.  The measurement server with the lowest round-trip latency is selected as the target for all subsequent measurements (throughput, latency, packet loss and jitter).

 

Does the iPhone app perform background testing?

No, iOS does not support this so we haven’t been able to include it in the iPhone version of the FCC Speed Test.